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Twitter "Support" what's totally wrong with it, a list

3 min read

When you fill a generic twitter support form, for locked or suspended accounts, no matter what you write in the form, you always get this generic default automated reply, nobody has read your previous fill-in form context, nobody will read it, instead an automation will send this below :

screenshot : https://prnt.sc/_Wf8oFnkzrWG

API lock : https://prnt.sc/KN5u45yeP92w

 

  1. Log into your account, or open your Twitter app on iOS or Android.

Out of context, I'm already logged in, why would I need to get the instruction to open the app, it's ridiculous.

  1. You’ll see a message about your account, and a prompt to click “Start.”

There is no message about your account, there is nothing in the twitter front-end that gives any communication about what's happening, instead, without reasons, suddenly you have to pass an Arkose challenge, or you have to verify "humanity" by an automated process that is utterly unable to adapt to context.

  1. Select your country/region, and then enter your phone number.

There is no way to select country or "enter phone number", there is a blank page, with my phone number displayed and a Twitter message that this number on the screen, that Twitter already know about, is going to be called. Guess what ?

  1. Click “Send code.”

the call never arrives, Twitter has an issue with "Virtual providers", anyone can call my number, but twitter can't because we don't know why.Also there is no explanation or fuck given to allow the user to choose HOW he wants to be verified, a simple SMS would do the work, but instead, an automated call with an automated voice is supposed to call me with a code, the call never happens, the code never arrives.https://prnt.sc/LuSAjn5RZQMH

  1. You’ll receive a message from Twitter with a confirmation code.

One, the message is not a message, Twitter decided it would be a call, the call is never happening, the confirmation code is never arriving, amateur level of support here.

  1. Enter the code you receive on the prompt screen. You’ll receive a confirmation. Please note, it may take a few minutes for your account to be completely unlocked.

There is no code in the first place. Even after hours of waiting, if you request too much time to be called, you get an error message saying you abused the feature and that you need to contact "support". https://prnt.sc/1MWag-hiFCXx

  1. If you’re still experiencing a problem after confirming your identity, respond to this message and provide us with more details about what’s happening.

If you try to respond to this message, nobody is going to reply, nobody is going to read it. Instead, you get a default message, stating Twitter has automated systems to catch spam counter TOS behaviors and that Twitter is really sorry, that the account is unlocked.

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Wait for a few days, next account lock, rinse & repeat, ad vita eternaem.

Twitter, the worst "support" you can get.