3 min read
When you fill a generic twitter support form, for locked or suspended accounts, no matter what you write in the form, you always get this generic default automated reply, nobody has read your previous fill-in form context, nobody will read it, instead an automation will send this below :
screenshot : https://
API lock : https://
Out of context, I'm already logged in, why would I need to get the instruction to open the app, it's ridiculous.
There is no message about your account, there is nothing in the twitter front-end that gives any communication about what's happening, instead, without reasons, suddenly you have to pass an Arkose challenge, or you have to verify "humanity" by an automated process that is utterly unable to adapt to context.
There is no way to select country or "enter phone number", there is a blank page, with my phone number displayed and a Twitter message that this number on the screen, that Twitter already know about, is going to be called. Guess what ?
the call never arrives, Twitter has an issue with "Virtual providers", anyone can call my number, but twitter can't because we don't know why.Also there is no explanation or fuck given to allow the user to choose HOW he wants to be verified, a simple SMS would do the work, but instead, an automated call with an automated voice is supposed to call me with a code, the call never happens, the code never arrives.https://
One, the message is not a message, Twitter decided it would be a call, the call is never happening, the confirmation code is never arriving, amateur level of support here.
There is no code in the first place. Even after hours of waiting, if you request too much time to be called, you get an error message saying you abused the feature and that you need to contact "support". https://
If you try to respond to this message, nobody is going to reply, nobody is going to read it. Instead, you get a default message, stating Twitter has automated systems to catch spam counter TOS behaviors and that Twitter is really sorry, that the account is unlocked.
Wait for a few days, next account lock, rinse & repeat, ad vita eternaem.
Twitter, the worst "support" you can get.
It was the spring of 2011: Tunisian and Egyptian revolutionaries had just overthrown their dictators, anti-austerity protests were kicking off in Spain and Greece, and the Occupy movement would soon take the world by storm. There was an urgent need for in-depth coverage and critical analysis of these historic developments, but few outlets capable of providing it. It was in this context that we (the two Dutch guys) decided to set up a new activist publication, dedicated to providing grassroots perspectives on the global struggle for real democracy. We called it Reflections on a Revolution — or ROAR.